Contact Us

We’re here to help.

At Addorae, customer satisfaction is important to us. Whether you have a question about your order, shipping, returns, product details, or anything else, our support team is ready to assist you.

Customer Support:

For all questions and support requests, please contact us by email:

Email: care@addorae.com

We aim to respond to all inquiries within 24–48 business hours.

Before Contacting Us:

To help us assist you faster, please include the following information when contacting us:

Your full name
Your order number, if applicable
The email address used at checkout
A clear description of your question or issue
Photos or videos, if your request is related to a damaged, defective, or incorrect item

Order & Shipping Questions:

If you are contacting us about an order, please check your shipping confirmation email first. Tracking updates may take a few business days to appear after your order has been shipped.

For delayed orders, please include your order number so we can review the status and assist you properly.

Returns & Refunds:

For return or refund requests, please contact us before sending any item back. Returns sent without prior approval may not be accepted.

You can review our full return policy here:

Return & Refund Policy: Please visit: https://addorae.com/pages/return-policy?_pos=1&_psq=return&_ss=e&_v=1.0

Business Information:

Store Name: Addorae
Website: www.addorae.com
Email: care@addorae.com
WhatsApp: +1(646)810-8623

We look forward to helping you.