Return and Refund Policy
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
Before sending any item back, please contact us at care@addorae.com. Returns sent without prior approval may not be accepted.
Return Shipping
Return shipping is free for eligible returns.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos or videos of the issue.
Exchanges:
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at care@addorae.com with your order number and photos of the issue.
Refunds
Once the returned item is received and inspected, we will let you know whether the refund is approved. Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.
Non-returnable Items
Items that have been used, damaged after delivery, or returned outside the 30-day return period may not be eligible for a refund.
If you have any questions about a return or refund, contact us at care@addorae.com.